Refund policy

Returns

OtAniCo currently does not allow any returns. Once a product is in transit, it is no longer the responsibility of OtAniCo.

Refunds

OtAniCo only allows for Products that have been pre-ordered to be refunded. These pre-orders can only be refunded when OtAniCo cannot ship them by the initial given and expected shipping date.

When OtAniCo cannot ship by the initial given and expected shipping date, OtAniCo has to provide a revised shipping date to the party who ordered it. Additionally, it is the right of the party who ordered the shipment to cancel and obtain a refund for this order if they no longer want the order after OtAniCo failed to ship it by the initial given and expected shipping date.

Other than these specific refunding circumstances, all sales from OtAniCo are final and as-is.

Exchanges

OtAniCo currently does not allow any exchanges.

Warranties

OtAniCo currently does not offer any warranties for any products it has sold and items can arrive in any condition.

Any package that is lost and/or damaged in transit is not the responsibility of OtAniCo. However, see our Shipping Policy for more information on lost packages.